last update: 25/05/2025

Privacy Policy

 

This information notice describes how the personal data of users who visit and use our restaurant’s website are processed, pursuant to EU Regulation 2016/679 (“GDPR”) and the applicable Italian legislation on the protection of personal data.

 

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1. Data Controller

 

The Data Controller is:

 

Convivio SRL

 

Registered office: Via Giuseppe La Farina, 19/a

 

Email: info@conviviopalermo.it

 

Phone: +39 3392751088

 

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2. Types of Data Processed

 

a) Data voluntarily provided by the user

 

Through the forms available on the website (contact form and table reservation form), we may collect and process the following data:

 

• First and last name

• Email address

• Phone number

• Date and time of the reservation

• Any messages or specific requests

 

Providing these data is necessary in order to respond to requests or complete a reservation. Without them, we may not be able to provide the requested service.

 

b) Data for marketing purposes

 

With the user’s optional consent, we may use the provided email address to send promotional communications, newsletters, or special offers.

 

Consent can be revoked at any time by clicking on the unsubscribe link at the bottom of each email or by writing to info@conviviopalermo.it.

 

c) Browsing data and cookies

 

While browsing, some technical data are automatically collected through cookies, such as:

 

• IP address

• Type of browser and device used

• Pages visited and time spent on them

 

These data are collected in aggregated and anonymous form for statistical, analytical, and user experience improvement purposes.

 

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3. Cookie Policy

 

Our website uses technical, analytical, and (with prior consent) profiling cookies to provide personalized content and advertising.

 

Types of cookies used:

 

• Technical cookies: necessary for the functioning of the website and for providing the requested service.

• Analytical cookies: used to collect aggregated data on the use of the website (e.g., Google Analytics).

• Profiling cookies: used only with prior consent, for remarketing or targeted advertising activities.

 

Cookie management

 

On first access, a banner is displayed allowing you to accept all cookies, reject them, or select specific preferences.

 

It is always possible to change preferences by accessing the “Cookie Management” panel or by modifying your browser settings.

 

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4. Purposes of Data Processing

 

Data are processed for the following purposes:

 

• Responding to requests sent via the contact form

• Managing table reservations

• Sending marketing communications (with prior consent)

• Improving website functionality and analyzing user behavior

 

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5. Legal Basis

 

• Contract/provision of a service: for contacts and reservations

• Explicit consent: for promotional communications and the use of non-technical cookies

• Legitimate interest: for aggregated statistical analysis

 

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6. Data Retention

 

Data will be retained as follows:

 

• For a maximum of 12 months for unanswered contact requests

• Up to 10 years for tax or contractual obligations related to reservations

• Until consent is revoked for marketing purposes

 

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7. User Rights

Users may exercise at any time the rights provided under the GDPR (Articles 15–22), including:

• Access to their personal data

• Rectification or erasure

• Restriction of or objection to processing

• Data portability

• Withdrawal of consent

Requests must be sent to: info@conviviopalermo.it

Users may also lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).